Terms and Conditions
This website is operated by Voi Collective Ltd (company number 15116983) with its registered office at 76 Chelsea Park Gardens, London SW3 6AE. Throughout the site, the terms “we,” “us,” and “our” refer to Voi Collective Limited. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms, conditions, policies, and notices referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. These Terms also apply to any orders placed with us and regardless of how you access our website or the Service.
Please carefully read these Terms of Service before accessing or using our website. If you disagree with any part of the terms and conditions, you may not access the website or use any services. Your continued use of or access to the website following any changes or updates to these Terms constitutes acceptance of those changes.
**SHIPPING TIME FRAMES**
We endeavour to deliver all orders within the stated time frames at checkout, but please note these are estimates only. Factors beyond our control may occasionally lead to longer delivery times. While we aim to notify you of significant delays, especially during peak periods like the holiday season, we recommend placing orders early to ensure timely delivery.
**10% OFF YOUR FIRST ORDER:**
New customers signing up for the Voi Collective Newsletter will receive a voucher code via email, entitling them to 10% off their first order. This offer is conditional upon newsletter sign-up and cannot be combined with other voucher codes or offers. It is valid for one-time use only and cannot be applied retroactively. We reserve the right to withdraw this offer at any time.
GENERAL TERMS OF USE AND TERMS OF SALE
**SECTION 1 - ONLINE STORE TERMS:**
By agreeing to these Terms of Service, you confirm that you are of legal age in your state or province of residence or have obtained parental consent. You agree not to use our products for any unlawful purpose or violate any laws in your jurisdiction.
**SECTION 2 - GENERAL CONDITIONS:**
We reserve the right to refuse service to anyone for any reason at any time. Your content, excluding credit card information, may be transferred unencrypted over various networks. Reproduction, duplication, or exploitation of any part of the Service is prohibited without express written permission.
**SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION:**
We do not guarantee the accuracy, completeness, or timeliness of information on the site. Historical information provided is for reference only, and we reserve the right to modify site content at any time without obligation to update.
**SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES:**
Product prices are subject to change without notice. We reserve the right to modify or discontinue the Service, or any part thereof, without notice. We shall not be liable for any such modifications, price changes, or service interruptions.
**SECTION 5 - PRODUCTS OR SERVICES:**
Certain products or services may be exclusively available online and subject to return or exchange only according to our Return Policy. While we strive for accurate product representation, we cannot guarantee precise colour accuracy on all devices.
**SECTION 6 - ORDERS, ACCURACY OF BILLING AND ACCOUNT INFORMATION:**
We reserve the right to refuse any order, limit quantities, or cancel orders at our discretion. Acceptance of your order is completed upon product dispatch. You agree to provide accurate billing and account information and promptly update it as necessary.
**SECTION 7 - OPTIONAL TOOLS:**
We may provide access to third-party tools, which are provided “as is” and “as available” without warranties. Your use of these tools is at your own risk.
**SECTION 8 - THIRD-PARTY LINKS:**
We are not responsible for third-party materials or websites linked to our site. Any transactions with third-party websites are subject to their terms and policies.
**SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS:**
Comments or submissions may be used by us without restriction. We reserve the right to monitor, edit, or remove content deemed unlawful or objectionable.
**SECTION 10 - PERSONAL INFORMATION:**
Your submission of personal information is governed by our Privacy Policy, available on our site.
**SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS:**
We do not warrant the accuracy or completeness of information on the site and reserve the right to correct errors or inaccuracies without notice.
**SECTION 12 - PROHIBITED USES:**
Prohibited uses of the site include unlawful activities, infringement of intellectual property rights, harassment, and interference with the Service's security features.
**SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY:**
We do not guarantee uninterrupted, secure, or error-free service. The Service and products are provided “as is” without warranties, and we shall not be liable for any damages arising from your use of the Service or products.
**SECTION 14 - INDEMNIFICATION:**
You agree to indemnify and hold us harmless from any claims arising out of your breach of these Terms or violation of any law.
**SECTION 15 - SEVERABILITY:**
If any provision of these Terms is deemed unlawful or unenforceable, it shall not affect the validity of other provisions.
**SECTION 16 - TERMINATION:**
Either party may terminate these Terms at any time. We reserve the right to terminate your use of the Service for violation of these Terms.
**SECTION 17 - ENTIRE AGREEMENT:**
These Terms constitute the entire agreement between you and us and supersede any prior agreements or understandings.
**SECTION 18 - GOVERNING LAW:**
These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of its courts.
**SECTION 19 - CHANGES TO TERMS OF SERVICE:**
We reserve the right to update or change these Terms at any time. Your continued use of the site constitutes acceptance of any changes.
**SECTION 20 - CONTACT INFORMATION:**
For questions or concerns regarding these Terms, please contact us.